Introduction

SISA NRI Support Services ("SISA," "we," "us," "our") is a vertical of SISA GROUP with its registered office at "SISA HOUSE" SAMEER COMPLEX, R. S. No 71, NAVSARJAN SOCIETY, PANDESARA, Surat, Gujarat, India. We provide on-ground support and coordination services for non-resident Indians (NRIs) with family or property in South Gujarat.

This policy explains what personal information we collect, why, how we protect it, and the rights you have over it.

Information we collect

Identity and verification details: full name, passport copy, overseas address proof, PAN, and one India-based family contact.

• Contact details: phone or WhatsApp number, email, country of residence.

• Service details: the requests you make and information about your property, family members, or matters you ask us to coordinate.

• Payment details: bank or transfer information needed to process payments (we do not store full card details; payments are made by NRE/NRO or international transfer).

• Any documents or information you choose to share with us to carry out a service.

How we use your information

We use your information to:

• Verify your identity (KYC) and set up your account.

• Coordinate, supervise, and document the services you request.

• Communicate with you, mainly over WhatsApp, including updates and proof of work.

• Raise, issue, and record invoices, and process payments.

• Resolve disputes with vendors on your behalf.

• Meet legal, tax, and regulatory requirements.

• Improve our website and service.

Our legal basis for using your information

We rely on:

• Performance of a contract — to provide the services you have asked for.

• Consent — where you have given it (for example, certain communications or cookies). You may withdraw consent at any time.

• Legal obligation — to comply with applicable laws, including KYC, tax, and record-keeping requirements.

• Legitimate interests — to operate, secure, and improve our service, balanced against your rights.

How we share your information

We share your information only as needed to provide the service, and never sell it. We may share it with:

• Vetted vendors and professionals (for example, electricians, maintenance teams, chartered accountants, lawyers, hospitals) strictly to carry out a service you have requested. Every vendor is bound by a confidentiality agreement (NDA).

• Payment and banking partners, to process payments.

• Professional advisers (such as our own auditors or legal advisers), under confidentiality.

• Authorities or regulators, where we are required by law to do so.

Within our team, access is limited to your point of contact and senior management.

International transfers

We operate from India, and your information is stored and processed in India. If you are located outside India (for example, in the UK, EU, US, or elsewhere), your information will be transferred to and handled in India to provide the service.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information. You may also have the right to object to certain uses of your data or request data portability. Requests can be made through our support channels, and we will respond in accordance with applicable laws.

Cookies and Tracking Technologies

SISA uses cookies and similar technologies to improve user experience, analyze usage, and support platform functionality. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services. Any updates will be posted on this page, and continued use of the platform after changes take effect indicates acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us using the information provided on our website.